Return Policy

All initial purchases by customers of Wellness Support Network are covered by this refund policy for a period of 90 days from the date of purchase. No refunds will be issued on reorders.

To receive a refund, the person who purchased the product must request the refund by telephone (818) 241-9080 or e-mail
info-neu@realfoodnutrients.com and receive a Return of Merchandise Authorization Number.

The Return of Merchandise Authorization Number must be clearly written on the outside of the package that is used to return the products.

All empty, partially used or unopened bottles must be returned in order to receive a refund on the product price for those items.   No refunds will be issued without the return of the product containers. These items must be returned postpaid with the postage paid in advance and mailed to the company and location from where they were originally shipped. If you no longer have the name and address of where to return the products, Wellness Support Network will provide it to you.

All refunds will be processed within 30 days of receipt of returned items. Refunds will be given on the purchase price of the product(s) less a processing fee. [These processing fees are the fees that your credit card company charges for refunding the money to your account.] Less a 3.6% processing fee for all Visa, Mastercard and Discover cards; less a 4.5% processing fee for American Express cards; less a 4.0 % processing fee for checks. Shipping and handling fees are non-refundable.

Refunds will be issued only to the individual who paid for the original purchase (not the recipient of the products if different than the purchaser).

All refunds will be made back to the debit or credit card account originally used to make the purchase, or by check to the individual, if the purchase was made by check.

AutoShip Program

Occasionally someone receiving automatic shipments will wish to suspend or cancel their AutoShip program.  If you wish to cancel or suspend your AutoShip Program, you must contact Wellness Support Network prior to the date your product(s) are to be processed and shipped and be given an AutoShip cancellation number.  If there is no cancellation prior to the automatic order being processed and shipped, a refund will not be authorized for that shipment. 

Damaged Merchandise

On rare occasion, product can be damaged in transit to a customer. Should your product arrive damaged (such as a broken bottle), please contact Wellness Support Network without delay (within 5 days) and a replacement will be shipped to you immediately at no additional charge. We only request that you return the damaged product in the box the new replacement product comes in.

Error in Your Order

If you receive an order that has an error in it, we first and foremost apologize. Please contact the Wellness Support Network and we will immediately fix the error at no cost to you.